Hiring Now: Associate Level 1 – Production Support
Position: Associate Level 1 – Production Support
Work Type: Full-Time
Experience: 3+ Years
Placement: Chennai
Required Skills: Linux and Windows, Dynatrace, Splunk, Ansible, Shell, SQL, Service Now, JIRA
Salary: Not Disclosed
Qualification: Bachelor’s Degree or equivalent
Job Description:
- Analyze, communicate, coordinate, and correct PIRs
- Create and follow up on problems
- Manage changes
- Review and validate
- Implement technical solutions
- Coordinate and communicate
- Monitor and supervise application and infrastructure components
- Manage obsolescence and vulnerabilities
- Plan capacity
- Manage and coordinate DRP technical tasks
- Oversee decommissioning
- Keep documentation and references up to date
- Conduct morning and evening checks
- Define technical solutions
- Schedule tasks with stakeholders and commit to deadlines
- Provision production and infrastructure resources across all environments
- Integrate applications using existing products and services
- Implement technical user stories independently or by coordinating with the right teams (BP21 and other ITGP teams)
- Set up monitoring and supervision
- Follow FinOPS and SRE guidelines
- Ensure the team receives proper training
- Automate application deployment
- Work with the development team to find the best deployment strategy
- Carry out technical implementation and testing
- Automate operational tasks or processes
- Depending on the toolchain group roadmap, migrate to current Continuous Deployment tools
- Identify and share automation use cases with the community to facilitate reuse
Date of Joining: Immediately to 60 Days
Apply Right Away: https://group.bnpparibas/en/careers/job-offer/associate-level-1-production-support
Hiring Now: Application Support Engineer
Position: Application Support Engineer
Work Type: Full-Time (Permanent)
Experience: 2-5 Years
Location: Bengaluru
Required Skills Unified Communication and Collaboration Operations,Cisco IP Phone,genesys
Qualification: B.E. / B.Tech / MCA or equivalent in Computer Science
Salary: Not Disclosed
Job Description:
An Application Support Engineer will provide a flexible service that identifies and resolves problems in critical business systems, much like a software detective. Working with team members to solve issues, monitoring system performance, and making sure communication and collaboration tools run smoothly are all part of your normal workday. You will interact with users to learn about their problems and try to find workable answers. This will increase the general effectiveness of corporate operations.
Roles & Responsibilities:
- Become an expert in your field by working on your own.
- Engage in team conversations with energy.
- Assist in finding answers to issues pertaining to the job.
- Create, set up, implement, and support Cisco IP telephony systems (such as Expressway, Unity, and CUCM).
- Manage and provide support for Genesys Contact Center (on-premises or cloud) solutions.
- Cooperate with international suppliers and internal groups to guarantee seamless cross-regional communication services.
- Track, diagnose, and resolve intricate contact center and phone problems.
- Manage the integration of phone systems with other company apps, such as ticketing and CRM systems.
- Provide assistance and oversight for video conferencing systems (e.g., Microsoft Teams Rooms, Zoom, Cisco Webex).
- Ensure that systems adhere to the company’s security standards and telecom legislation.
- Participate in telecom transformation, migration, and worldwide rollouts.
- Document system configurations, processes, and procedures and maintain it up to date.
Professional & Technical Skills:
- Proficiency in Unified Communication and Collaboration Operations are essential skills. practical knowledge of Cisco IP Telephony (CUCM, Unity, IM&P, Expressway, UCCX).
- demonstrated proficiency with the Genesys Contact Center systems (Cloud CX, PureCloud, PureEngage, etc.).
- strong knowledge of network protocols, telecom infrastructure, VoIP, SIP, and QoS.
- familiarity with international telecom and conference providers.
- knowledge of video conferencing platforms such as Microsoft Teams, Zoom, Polycom, and Cisco Webex.
- outstanding intellectual and problem-solving abilities.
- strong ability to handle stakeholders and communicate.
- comfortable working in a fast-paced, multivendor, global setting.
Additional Information:
This position is based at our Bengaluru office.
The candidate should have at least 3 years of experience in Unified Communication and Collaboration Operations
Date of Joining: Instant to 60 Days
Apply Right Away:
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